GENERAL
Do you have a physical retail store?
ENARA is primarily an online brand. Our collections are available through our website, selected multi brand retail stores, and exclusive pop up exhibitions across various cities in Pakistan. At present, we do not operate a standalone ENARA retail outlet.
ORDERS
How can I place an order?
You may place your order directly through our website at www.enaraofficial.com. Alternatively, you can reach out to us via Instagram or WhatsApp at +923 ———— and our team will gladly assist you with the order process.
When will I receive my order?
Under normal circumstances, orders are delivered within 5 working days.
I have a discount code. How do I use it?
At checkout, enter your code in the “Gift Card or Discount Code” field and click Apply. Your updated total will automatically reflect on the screen before payment.
SIZING
I am unsure about my size. What should I do?
You can refer to our size guide for general measurements. If a particular article has a unique cut or styling, detailed sizing information will be mentioned within the product description or alongside the images.
If you still need assistance, feel free to contact us via WhatsApp at +923 ———— or Instagram, and our team will help you select the most suitable size.
Do you offer customisations?
Currently, we do not offer customisation services for orders placed through our website.
SHIPPING
How long does delivery take?
Orders are typically delivered within 5 working days, subject to normal operating conditions.
I need my order urgently for a special occasion. Can it be expedited?
If you require delivery by a specific date, please inform us via WhatsApp, social media, or mention it in the order notes at checkout. Our team will make every effort to deliver your order on time.
Is express shipping available?
For urgent deliveries, please contact us before or immediately after placing your order. While we will try our best to facilitate express shipping, it cannot always be guaranteed and depends on operational feasibility. In certain cases, expedited delivery may be arranged with additional charges.
Do you offer international shipping?
We deliver nationwide across Pakistan. For international orders, please contact us via WhatsApp or social media so our team can confirm availability and delivery options. Any customs duties, taxes, or additional charges will be the responsibility of the customer.
What are the shipping charges within Pakistan?
We offer complimentary delivery on all domestic orders.
The courier is asking for more payment than expected. What should I do?
Please only pay the Cash on Delivery amount mentioned in your order confirmation email and printed on the parcel. ENARA is not responsible for any additional payments made beyond the confirmed total. In case of discrepancies, contact our team or the courier service immediately.
DELIVERY, EXCHANGE & RETURNS
I ordered the wrong article or size. Can it be changed or cancelled?
If you notice an error in your order, please contact us immediately. Our team will do their best to assist you promptly.
How can I exchange or return a product?
Kindly refer to our Shipping, Returns & Refund Policy page for detailed information regarding exchanges and returns.
FABRIC & CARE
How should I care for ENARA products?
• Dry clean is recommended
• Soak all items separately in water before stitching
• Avoid bleach and stain removing chemicals
• Wash coloured and dyed fabrics separately
• Do not dry cotton fabrics in direct sunlight
COLORS
Why does the color look slightly different from the website images?
Product colors may vary slightly due to differences in screen resolution, lighting conditions, and display settings. Darker shades may appear lighter in direct sunlight. While minor variations are natural, we strive to ensure that the final product closely reflects the images displayed online.